Rider Agreement

1. Introduction

This Rider Agreement ("Agreement") is between you and Fortivex SARL ("Fortivex"). It applies when Fortivex makes you a rider: you then take food orders from restaurants whose deliveries Fortivex carries out, and bring them to the customers, using the Fortivex Driver app.

You accept this Agreement when Fortivex creates your rider card. The Fortivex Terms of Service and Privacy Policy also apply to your use of the app.

2. Becoming a Rider

There is no sign-up in the app. Fortivex meets every rider in person before creating the account and checks your identity card, your phone number, a photo of you, the MTN Mobile Money or Orange Money number you are paid on, and the plate of the vehicle you ride.

You confirm that you hold a valid driving licence for that vehicle, that the vehicle is roadworthy and insured as Cameroonian law requires, and that what you gave Fortivex is true. Tell Fortivex at once when any of it changes (a new phone, payout number or vehicle).

Your account is personal. Never let anyone else sign in or deliver in your place.

3. Your Status

You ride as an independent rider, not as an employee of Fortivex. You decide when you go online and for how long; there are no set hours and no minimum number of deliveries.

You provide your own vehicle, fuel, helmet, phone and mobile data, and pay their costs. You are responsible for your own taxes and other obligations on what you earn.

4. Offers and Deliveries

You receive offers only while you are online in the Fortivex Driver app. An offer goes to a few riders near the restaurant at the same time, for 30 seconds; the first one to accept takes the delivery. You can decline any offer.

Before you accept, you see the restaurant, the customer's neighbourhood, the distance and what you will be paid. Once you accept, you also see the customer's name, phone number and drop point.

You carry one delivery at a time. Go to the restaurant, mark the order picked up in the app, bring it to the drop point and mark it delivered. Mark each step only when it really happened.

If you can no longer do a delivery you accepted, give it back in the app before you pick it up, so that another rider gets it. Giving deliveries back, or accepting them and not coming, counts against you.

The customer's name, phone number and drop point are only for that delivery. Do not keep them, share them or contact the customer for anything else.

5. No Cash

Orders delivered by Fortivex are always paid online before you are offered them. You never collect money from the customer or the restaurant, and you never ask anyone to pay you anything for a delivery.

6. Your Pay

For each delivery you are paid a share of the delivery price that Fortivex sets per city. The amount is shown in the offer and is fixed when you accept it.

If the customer cannot be reached at the drop point (nobody there, phone off), or the drop point cannot be reached safely, mark it in the app: you are paid for that delivery all the same.

The app shows what you have earned and what Fortivex still owes you. Fortivex pays it by MTN Mobile Money or Orange Money to the number on your rider card, every evening, for the deliveries done that day. If a payment is late (for example the mobile money network is down), it is paid with the next one and the app keeps showing it as owed.

Fortivex does not pay for a delivery that was not done, or that was marked done when it was not, and may take back pay obtained by fraud.

7. Conduct and Safety

Follow the traffic rules, wear a helmet, and never ride under the influence of alcohol or drugs. Do not use the phone while riding except hands-free.

Carry the food with care, closed as the restaurant hands it over, and be polite with the restaurant's staff and the customer.

Your safety comes first. Do not ride into a place you consider unsafe: call the customer to meet you at a nearby safe place, or mark that you could not deliver.

8. Your Position

While you are online, the app sends your position to Fortivex every 20 seconds, also when you have no delivery, so that offers reach riders near the restaurant. Fortivex staff see online riders on a map. While you carry an order, its customer and the restaurant also see your position.

Going offline stops it. Fortivex keeps only your last position and deletes it when you go offline. The Privacy Policy explains this in full.

9. Pausing and Ending

You can stop riding at any time: go offline, and ask Fortivex to close your rider card.

Fortivex may pause or close your rider card at any time, in particular for customer or restaurant complaints, deliveries given back or not done again and again, unsafe riding, false information, fraud, or a breach of this Agreement. What you earned for deliveries done is still paid.

10. Responsibility

You are responsible for your vehicle, its insurance and the way you ride. Fortivex is not liable for accidents, fines or damage you cause while riding, nor for loss or damage to your own belongings.

Food lost or damaged through your fault may be deducted from your pay, after Fortivex has told you why.

11. Changes

Fortivex may change this Agreement or the delivery prices. Changes are announced in the app or by SMS before they apply; riding after that means you accept them. A change never alters the pay of a delivery already accepted.

12. Governing Law

This Agreement is governed by the laws of Cameroon. Any dispute falls under the jurisdiction of the competent courts at Fortivex SARL's registered office in Yaoundé.

13. Contact Us

Questions about this Agreement can be sent to [email protected], or by post to Fortivex SARL, Yaoundé, Cameroon.